Customer Care :

Johnson & Johnson Building
Dubai Healthcare City
Dubai, U.A.E.
Main Phone: +971-4-4297200
Main Fax: +971-4-4297400
E-mail: service@LifeScanMEA.com

Algeria Customer Service Center
67. cité Ben Achour, Kaouch,
Chéraga, Algeria
Tel: +213 21 367729 / +213 21 372168
Fax: +213 21 371756
E-mail: service@LifeScanMEA.com

Bahrain Customer Service Center
Jaffar Pharmacy
P.O.Box 122, Manama, Bahrain
Tel: +973 17 731415
Fax: +973 73 25 33
E-mail: service@LifeScanMEA.com

Cameroon Customer Service Center
CENAME
Rue, Rudolph Manga Bell,
B.P. 2170 Messa
Yaounde
Cameroon
Tel# +237 2232920
Fax# +237 2232923
E-mail: service@LifeScanMEA.com

Egypt Customer Service Center
Toll Free Number: 0800 888 888 6

Sole Distributor in Egypt
Soficopharm Pharmaceutical S.A.E.

Head Office
Cairo:
12, Ismaeil El Kabany St. from El Tayaran St.
- Nasr City - Cairo
Tel.: + 202  22690262

Branches:
Alexandria:
54 Zeina st., Sidi Bishr El Tram. Alexandria
Tel. : + 203 3583 933 / + 203 3587 564

El Mansoura:
El Mostashfa El Aam El Gedeed st., from Abd El
Salam Aref st. El Salam City. El Mansoura
Tel. : + 2050 2266 208 / + 2050 2236 337

Upper Egypt :
28 El Central El Kadeem St.. Nagaa Hammady.
Upper Egypt
Tel. : + 2096 6582 700 / + 2096 6581 660

Eritrea Customer Service Center
Pharmecor - Eritrea
Early Childhood Development Program (ECD Eritrea)
Denden Street # 84
P. O. Box 200
Asmara, Eritrea
Tel # +291 (1) 127700 / 115144
Fax # +291 (1) 126455
E-mail: service@LifeScanMEA.com

Eritrea Customer Service Center
Dej.Gonafer & Sons (Eritrea) P.L.Co.
Healthcare Division
P.O.Box 1107
Dibdib Str. 189
Asmara, Eritrea
Phone : + 291-1-185303/ 186794
Fax : + 291-1-184509
E-mail: service@LifeScanMEA.com

Ghana Customer Service Center
Palb Pharmaceutical Ltd
B918/7 Okumuafo Loop
Kaneshie Estate
P. O. Box KN 3418
Kaneshie - Accra
Telephone : +233 (302) 233627
      +233 (302) 222364
E-mail: service@LifeScanMEA.com

Johnson & Johnson (Middle East) Inc.
Dubai Healthcare City
PO Box 505080
Dubai, U.A.E.
Main Phone: +971-4-4297200
Main Fax: +971-4-4297400
E-mail: service@LifeScanMEA.com

Jordan Customer Service Center
Al Amad Drug Store
Biadder wadi al sseir industrial area  al astkrar  street   building no 9
P.O.Box 921347, Amman, Jordan
Tel: +96 265885192-3 Ext 201
Fax: +96 265817384
E-mail: service@LifeScanMEA.com

Kenya Customer Service Center
Phillips Healthcare Technologies Ltd
Phillips Business Park, Mombasa Road
Nairobi P .O Box 7731 - 00100 GPO
Nairobi-Kenya
Tel: +254 72 2200003 / +254 73 3960061
E-mail: service@LifeScanMEA.com

Kuwait Customer Service Center
Safwan Trading & Contracting
P.O. Box 20704, Safat, 13068, Kuwait
Tel: 00965-4828419 ext 220
Fax& Tel : 0096522276888
Toll Free
E-mail: service@LifeScanMEA.com

Lebanon Customer Service Center
Khalil Fattal & Fils S.A.L.
Jisr Al Wati, Sin El Fil, Fattal Bldg.
P.O.Box 11-773
Beirut
Tel: +961 1 512083
Fax: +961 1511371
E-mail: service@LifeScanMEA.com

Malta Customer Service Center
ATG Co. Ltd.
45 Ta' Mlit Road
Mosta, MST 4622
Malta
Tel & Fax : +356 2124 2017
Freephone: 800 741 05
E-mail: service@LifeScanMEA.com

Morocco Customer Service Center
Soufiane SEBBATA-Pharma5
21, Rue des Asphodèles
Quartier Berger-Maarif Extension
20380 Casablanca
Tel: +212 5 22 59 39 39
Fax.: +212 5 22 25 77 02
E-mail: service@LifeScanMEA.com

Nigeria Customer Service Center
Please contact Ghana Customer Service Center
E-mail: service@LifeScanMEA.com

Oman Customer Service Center
Muscat Pharmacy & Stores LLC
P.O. Box 438, P.C 100,
Muscat,
Sultanate of Oman
Tel: +968-248 14501
Fax: +968-248 15202
E-mail: service@LifeScanMEA.com

Qatar Customer Service Center
Ebn Sina Medical
P.O. Box 337,Amal Tower  al dafnah  10 floor
LifeScan office .
Doha, Qatar
Tel: +974 44027400, ext 7580
E-mail: service@LifeScanMEA.com

Rwanda Customer Service Center
Please contact Tanzania Customer Service Center
E-mail: service@LifeScanMEA.com

Saudi Arabia Customer Service Center
Call Center ( Toll Free) 8002440266

Western Region Saudi Import company bldg
Al Khargaiyah (Al Biyaa ) Round
P.O. Box 42
Jeddah 21411, Saudi Arabia
Tel +9662 6441111 Ext 770
Fax+9662 6441111 Ext 775

Central Region AL-Mousa Bldg, Beside Kingdom
Tower, Olaya
P.O.Box 50630
Riyadh 11533, Saudi Arabia
Tel: +966 1 216 8860 / 70 EXT 231
Fax: +966 1 216 8890

Eastern Region Saudi import company bldg
Hassan Bin Thabeet St. From First Road
Near Asia Dammam Hotel
P.O.Box 569
Dammam 314214, Saudi Arabia
Tel: +96638332222 EXT 126
E-mail: service@LifeScanMEA.com

Senegal Customer Service Center
Medical Partner
125, Rue Carnot
B.P. 11 329
Dakar, Senegal
Tel: +221 (823) 0124 / 6764
Fax: +221 (822) 8847
E-mail: service@LifeScanMEA.com

South Africa Customer Service Center
LifeScan / Janssen Cilag
Building 6, Country Club Estate
21 Woodlands Drive
Woodmead, Johannesburg 2191
Sandton 2146,
South Africa
Tel: 27 11 518 7000
Fax: 086 686 2834
Customer Care Toll free line 0800 600 345
Customer Care Fax No: 086 686 2834
E-mail: cclifescan@its.jnj.com

Tanzania Customer Care Center
PHILLIPS DISTRIBUTORS LTD
P.O. BOX.737,
Plot no 111, vingunguti Industrial Area,
Near F.K. Motors,
Nyerere road,
Dar es salaam.Tanzania
Mobile No : +255 686 551610/ +255 713 275670/ + 255 754 857375
E-mail: service@LifeScanMEA.com

Tunisia Customer Service Center
SH Pharma
Avenue Hedi Nouira-Residence EI forum
floor 4 Appt. 2,
Tunis, Tunisia
Tel+21670832298
Tel: +216-71-829-070
Fax +216-71-827-084
E-mail: service@LifeScanMEA.com

UAE Customer Service Center
Modern Pharmaceutical Co.
P.O. Box 1586, Dubai, U.A.E
Tel: +971 4 282 4144
Toll Free: 800 45 30
Fax: +971 4 282 50 11
E-mail: service@LifeScanMEA.com

Uganda Customer Service Center
Star Pharmaceuticals Ltd
P.O. Box 4391
Plot No. 20/3,M.Madhavani Foundation Building
Jinja Road, Opp. Spear House
Kampala, Uganda
Tel : +256-4142312863
Fax : 256-41-231066
Mobile: +256-71-234291
E-mail: service@LifeScanMEA.com

Zambia Customer Service Center
Please contact Customer Service Center
E-mail: service@LifeScanMEA.com
 

At LifeScan, we have experienced and understanding Customer Care representatives available from Sunday to Thursday 9.00am until 6pm waiting to take your calls. Our aim is to provide a caring, accurate and rapid response service to our customers. We continually strive to enhance our skills to ensure we are able to resolve customer issues.

In an effort to provide quality products and dedicated customer service in the MEA, LifeScan MEA offers:

Professionals on the line

Call to speak to one of our dedicated Customer Care team. We aim to give peace of mind and assistance to customers with questions about OneTouch® products. To ensure a swift reliable service, we aim to answer calls within three rings.You can alternatively contact us at: e-mail: service@LifeScanMEA.com

 

We can help you with a number of issues including:

Help you decide which meter is right for you

We can talk you through the things you should be considering when selecting a new meter and help you make the right choice.

Guidance in using OneTouch® products

We can guide you on how to use OneTouch® products and answer specific queries on problems you may be having using your meter or blood sampler.

Prompt replacements

We understand the importance you place on having a blood glucose system that works accurately. After troubleshooting any problems you may have over the phone, we will supply sundry items or replace the meter promptly if necessary.

Support materials

To promote diabetes awareness and personal responsibility for self-care, LifeScan MEA provides literature to help people gain a better understanding of diabetes. We also provide replacement Record Books to existing users of OneTouch® meters.